HOW TO DE-ESCALATE

Being involved in politics can expose us to difficult conversations, disagreements--even what we might perceive as attacks. One NK Town Dems Committee member recalled a method she learned in her professional life, the CLARA technique:


CENTER yourself before the encounter begins.

LISTEN to the other person deeply and kindly.

AFFIRM their dignity by showing them your understanding; reflect back what you heard.

RESPOND with positive ideas that help reframe the situation.

ADD constructive suggestions, sources for more info, possibly a non-judgmental behavioral request.


Most of the time we start at step 4, RESPONDing with a counter-argument (possibly a counter-attack). How could we improve the conversation and the outcome by going through all the steps?


BRAVER ANGELS is another organization that offers training in conflict resolution, especially in politics.




19 views

Recent Posts

See All