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HOW TO DE-ESCALATE

  • gigiedwards
  • May 24, 2021
  • 1 min read

Being involved in politics can expose us to difficult conversations, disagreements--even what we might perceive as attacks. One NK Town Dems Committee member recalled a method she learned in her professional life, the CLARA technique:


CENTER yourself before the encounter begins.

LISTEN to the other person deeply and kindly.

AFFIRM their dignity by showing them your understanding; reflect back what you heard.

RESPOND with positive ideas that help reframe the situation.

ADD constructive suggestions, sources for more info, possibly a non-judgmental behavioral request.


Most of the time we start at step 4, RESPONDing with a counter-argument (possibly a counter-attack). How could we improve the conversation and the outcome by going through all the steps?


BRAVER ANGELS is another organization that offers training in conflict resolution, especially in politics.




 
 
 

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